Refund policy
Our pieces are printed to order, one at a time. Nothing is made in advance. That's what lets us create clothing you won't find anywhere else, and it's also what shapes our return policy. Here's how it works, plainly.
If the item is defective, or the mistake is ours
Damaged in transit, misprinted, or a different piece than the one you ordered: email us at contact@weareblackness.com within 7 days of delivery, with a photo. We'll send you a replacement at our cost. If the piece is no longer available, we'll refund you in full. We may ask you to send the original item back.
If you change your mind
You have 14 days from delivery to request a return. The item must be in the condition you received it: unworn, unwashed, tags attached, in its original packaging. Return shipping is at your expense, and original shipping costs are not refunded.
How to request a return
Email us at contact@weareblackness.com with your order number. We'll reply with the steps and the return address. Please don't ship anything before you've received our approval: packages sent back without prior authorization can't be accepted or refunded.
Exchanges
Since every piece is printed to order, we can't exchange one size or style for another. Take a moment to check our size guide before you order.
Non-refundable items
- Sale or discounted items
- Gift cards
Your refund
Once we've received and inspected your return, we'll confirm by email whether it's approved. If it is, the refund goes back to your original payment method within 5 business days. How quickly it appears on your statement then depends on your bank or card issuer.
If you live in the European Union
EU law gives you additional rights that take precedence over the above. You have 14 days from delivery to tell us you're withdrawing, with no need to give a reason, then 14 days to send the item back. Return shipping remains at your expense, but we will refund your original delivery costs.
Questions? Email us at contact@weareblackness.com.